Teams at ABC Legal Services

Owns marketplace performance across Arizona and Texas, balancing process-server supply and demand, closing coverage gaps, managing key server relationships, and improving regional KPIs. The role diagnoses market issues, leads incident response, runs pilots, manages incentive budgets, reports market health, and supervises W2 employees. It combines hands-on field observation, data analysis, project execution, frontline coaching, and scalable process improvement in a remote role requiring residence in Arizona or Texas.

Reviews attorney hearing reports for accuracy, investigates performance issues and complaints, manages failure-to-appear and compliance workflows, monitors attorney training systems, provides attorney support, and identifies process improvements. The role also assists with attorney training on the company platform and ensures performance issues are documented and resolved promptly.