Teams at ABC Legal Services

Manage a live roster of court hearings to secure last-minute attorney coverage via phone, text, and email. Negotiate fees, prioritize and triage a fast pipeline, onboard and support attorneys, update clients, maintain accurate data in CRM, and escalate recurring issues to improve processes. Measured on speed, coverage rate, and cost targets.

Manage a portfolio of enterprise law‑firm clients to ensure outcomes, satisfaction, and growth. Proactively identify risks using data and AI, run account analysis and quarterly business reviews, handle escalations, find expansion opportunities, and perform technical onboarding (EDI/API/SFTP integrations). Spend ~80% on existing accounts and 20% on new client onboarding and integrations.

Verify and reconcile hearing data across sources, build and maintain lightweight automation and AI-assisted verification workflows, troubleshoot systems, respond to tickets, and communicate with cross-functional teams while meeting daily verification targets.