Teams at AAA Club Alliance

Provides roadside assistance, including lockouts, fuel delivery, battery jump-starts, tire changes, towing, vehicle recovery, and battery installation. Drivers communicate with members, process payments, complete reports, inspect vehicles and equipment, and operate service vehicles safely in varied weather. The role requires physical labor, customer service, use of hand tools and GPS technology, weekend availability, training completion, and compliance with licensing and screening requirements.

Retains current AAA members through inbound and outbound phone and email interactions. Explains membership benefits, resolves concerns, handles complex calls, and matches customer needs with relevant products and services. The role involves renewals, cross-selling, upselling, customer service, documentation, production-goal attainment, and ongoing product training in a high-volume remote contact center.

Processes state-specific tag and title transactions while serving as a subject matter expert and trainer. Develops training programs, job aids, and procedural materials; conducts training sessions; evaluates associate performance and transaction accuracy; responds to customer and procedural inquiries; maintains DMV certifications, user access, and testing schedules; and provides backup support for Tag & Title administration. Regular travel to store locations is required.