Teams at A&O IT Group

Provide on-site deskside support for incidents, service requests, end-user devices, mobile devices, printers, meeting rooms, and collaboration systems. Perform device health checks, hardware and software troubleshooting, Active Directory and GPO administration, mobile device management, ticket handling, and SLA-prioritized customer support.

Conduct security assessments, vulnerability analysis, penetration tests, and red team engagements for client and internal environments. Produce technical reports, advise stakeholders on mitigating vulnerabilities, and implement security mechanisms. Collaborate with security teams and clients across multiple industries while communicating complex technical issues to technical and business audiences. Manage multiple projects, prioritize workloads, and provide timely responses in high-pressure situations.

Manage complex commercial bids and pricing strategies from opportunity qualification through contract signing. Coordinate sales, operations, suppliers, subject matter experts, and virtual bid teams; develop commercially viable solutions, manage pricing and contractual risks, oversee bid documentation, support negotiations, and ensure governance and approvals. The role also drives win/loss reviews, supplier performance, customer presentations, and successful transitions across international, matrix-managed environments.