9am.health Benefits Overview

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.

Lead and grow relationships with benefits and pharmacy consultants to drive adoption of 9amHealth. Secure partnerships and commercial agreements, represent the company at events, maintain vendor profiles, identify co-marketing and incentive opportunities, and collaborate with sales and marketing to support consultant engagement and strategy.

Design, build, and operate AI-native backend and fullstack systems that integrate LLMs, agents, and tools. Create agentic, multi-step workflows, ensure safe, observable LLM production integrations, design APIs/services/data models, collaborate with Product and Design to turn high-level goals into scalable architectures, and improve developer experience while maintaining security and privacy for regulated healthcare systems.