407 ETR Benefits Overview

Lead the enterprise customer experience strategy, governance, and measurement. Drive journey mapping, customer insights, digital/AI-enabled transformation, and cross-functional initiatives to reduce friction and improve satisfaction. Build and coach a high-performing CX team and deliver executive reporting and change management.

Lead customer operations to improve service delivery and customer experience across phone, web, and app channels. Drive continuous improvement, manage KPIs and initiatives, coach direct reports, support change management, and partner with stakeholders to optimize processes and workforce performance.

Lead development and execution of pricing and revenue management strategies, design pricing pilots, analyze customer and external data, collaborate on elasticity and forecasting models, implement pricing system improvements, and coordinate cross-functional initiatives to optimize long-term revenue.