3Shape Benefits Overview

Lead the technical direction and evolution of Lighthouse Design System across web, mobile, and on-premises software. Build and maintain scalable component libraries, establish front-end engineering standards, drive organizational adoption, mentor engineers, and partner with designers, product managers, and stakeholders to deliver accessible, high-quality experiences.

Owns the global omnichannel orchestration foundation, including journey frameworks, audience segmentation, decisioning logic, personalization, governance, and platform optimization. Acts as the business lead and super user, translating marketing needs into functional requirements and partnering with IT on integrations, development, testing, and implementation. The role also drives adoption, global standards, AI use cases, capability roadmaps, and continuous improvement across Marketing, Commercial, Data, and IT.

Lead and develop the European Customer Lifecycle Management team, driving customer retention, satisfaction, software adoption, renewals, upgrades, and churn reduction. The role manages performance tracking, CRM data quality, customer feedback loops, and proactive lifecycle activities while collaborating with Sales, Support, Marketing, Product, Customer Insights, and Customer Success teams. It also involves coaching team members, coordinating customer engagement priorities, identifying expansion opportunities, and improving operational efficiency and customer value.