3p Learning Benefits Overview

Support New Zealand schools using Mathletics and Mathseeds by managing onboarding, rollouts, professional development, success plans, adoption tracking, and customer relationships. The role involves delivering teacher training, interpreting usage data, resolving issues with support teams, sharing product feedback, and supporting renewals. This is a part-time, fully remote position requiring education expertise, strong communication, independent organisation, and familiarity with the New Zealand curriculum.

Provides first-line support to New Zealand schools through phone, email, chat, and helpdesk channels. Resolves and prioritizes tickets, troubleshoots product issues, escalates complex cases, supports onboarding and training coordination, and identifies trends to improve products and workflows. Collaborates with APAC Customer Support, Technical Support, Sales, and Product teams in a fully remote role aligned to New Zealand business hours.

Partners with the B2B Sales team on commercial finance, pricing, margin analysis, forecasting, budgeting, KPI reporting, revenue governance, and financial controls. Reviews APAC results, prepares CFO commentary, supports commission plans, and improves reporting and automation. The role requires strong subscription metrics knowledge, business systems experience, CPA qualification, and the ability to communicate financial insights and influence commercial decisions.