360 Direct Access
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Provides technical product support to customers, including deaf and hard-of-hearing customers through American Sign Language. Diagnoses moderately complex issues using logs, performance traces, and support tools; documents resolutions; escalates defects; collaborates with engineering and cross-functional teams; and contributes to process, product, and knowledge improvements.
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Drives business growth by identifying opportunities, cultivating partnerships, representing the company at conferences, managing RFPs and grants, developing proposals, negotiating contracts, and closing new deals. The role requires CRM pipeline management, compelling presentations, market analysis, collaboration with marketing and internal teams, and up to 25% travel for events and client meetings.
