Teams at 2020 Companies

Trains field teams, sales associates, and retail partners on Samsung products, translating technical features into practical selling stories. Creates product demonstrations, training videos, social clips, explainers, and live or virtual presentations while serving as an on-camera brand representative. Collaborates with sales, marketing, product, and creative teams, stays current on consumer technology trends, and travels to retail locations, events, and training sessions as needed.

Provides in-office technical support for employees by diagnosing and repairing computer and mobile hardware, resolving Windows and Microsoft 365 issues, configuring devices and software, managing Active Directory accounts and security groups, troubleshooting network and printer connectivity, supporting VPN and virtual desktop users, and documenting resolutions in a ticketing system.

Drive incremental SMB revenue in a Samsung Experience Store through consultative selling, prospecting, lead follow-up, pipeline management, and tailored technology recommendations. Engage business customers on the sales floor, support store transactions, guide associates in identifying SMB opportunities, track performance, and partner with store leadership. The role requires retail sales execution, customer discovery, solution selling, and occasional travel, with flexible availability for evenings, weekends, holidays, and peak events.