Teams at 1stdibs

Provide phone, email, and chat support to consumers, Trade clients, and dealers; resolve order and account issues; multitask across systems; coordinate with Sales, Account Management, Logistics, and Finance to ensure seamless purchasing experiences.

Lead seller win-back efforts by re-engaging churned accounts through high-volume outbound calling and strategic email campaigns. Diagnose reasons for departure, deliver tailored value propositions, create scalable outreach, provide feedback to improve sales materials, maintain seller satisfaction, and support sales operations to grow seller partnerships.

Analyze buyer and seller behavior to inform strategy; build scalable self-serve dashboards (Looker/Tableau); streamline data collection; translate business needs into data products; partner cross-functionally and run A/B tests to optimize user experience.