10Beauty Benefits Overview

Provides frontline phone, email, and ticket-based customer support; resolves account, app, scheduling, and product questions; documents interactions in HubSpot; manages inventory and supply forecasting; develops support scripts, knowledge-base content, SOPs, and training materials; supports product launches, cross-functional collaboration, product testing, and rotating evening and weekend coverage.

Lead and mentor seven mechanical engineers while contributing hands-on to CAD, mechanical design, prototyping, testing, troubleshooting, and product development. Own complex mechanical problems from concept through production, improve reliability and manufacturability, review designs, and collaborate with software, electrical engineering, manufacturing, and supply chain teams to scale robotic systems.

Conduct incoming, vendor, design validation, and final quality inspections for robotic manicure machine pods and applicators. Design, build, and validate inspection and test fixtures, perform visual and functional testing, and document results. The role is on-site in Burlington, Massachusetts, with up to 30% domestic and international travel.