Teams at 1000heads

Own global IT operations across multiple offices, leading three engineers and managing support, device lifecycles, identity, SaaS administration, networks, security, compliance, budgets, suppliers, and technology strategy. The role is hands-on, requiring escalation management, ISO 27001 and GDPR oversight, incident response, business continuity planning, staff security training, and guidance on workplace AI tools.

Lead creative concept development, art direction, presentation design, and integrated campaign storytelling across TV, digital, social, outdoor, in-store, and activation channels. Collaborate with strategists, account teams, production managers, technologists, and external partners to deliver compelling client work. Use Adobe Creative Suite, Figma, Google Slides, and AI tools to create polished visuals, pitch decks, and content while mentoring junior creatives and driving innovation.

Provide autonomous regional IT support across Americas offices, troubleshooting macOS and Windows devices, Microsoft 365, Google Workspace, networks, endpoint security, and meeting-room technology. Configure equipment, manage hardware assets and lifecycle, administer Freshservice tickets, maintain documentation, and support onboarding and offboarding. Coordinate with global IT teams, vendors, and remote stakeholders across time zones while escalating incidents and maintaining consistent security and IT standards.