Teams at 1-800-FLOWERS.COM, Inc.

Leads the Ask Me support function by answering associate questions about procedures and order processing, providing step-by-step coaching, resolving issues, processing orders and Salesforce tasks, and coordinating with Corporate Sales Support. Maintains accuracy, confidentiality, professionalism, and effective communication while working flexible schedules, overtime, weekends, evenings, and holidays. Requires completion of leadership training and operation of company-approved home-office equipment.

Processes accurate Consumer and Corporate Sales Orders in a fast-paced environment. Communicates with order processing leadership, handles confidential information, manages multiple tasks, and adapts to changing assignments and schedules. The role requires strong attention to detail, customer service, communication, organizational, and teamwork skills, along with proficiency in Microsoft Word and Excel. Employees must work 40 hours weekly, overtime, evenings, and weekends as needed, and complete training successfully.

Supports warehouse management systems, operational workflows, training, documentation, workload releases, material shipments, inventory control, replenishment, allocations, and issue resolution. Uses Oracle and Baan ERP to manage picking, shipping, and forklift workloads while communicating workflow changes to operations leadership. Performs warehouse-floor work during non-peak periods and serves as a functional systems expert for department leaders.