Priyanka Kuvalekar

Senior UX researcher at Microsoft

Expertise: Design + UX, product, artificial intelligence

Education: Savitribai Phule Pune University; Thomas Jefferson

Priyanka Kuvalekar is a senior UX researcher at Microsoft, leading mixed-method research for Microsoft Teams Calling and agentic AI collaboration experiences. As the lead researcher, Priyanka partners closely with product, design, engineering and data science to build trustworthy, accessible and usable communication workflows to ensure research stays at the forefront and directly influences product strategy, roadmaps and engineering execution.

For more than eight years, Priyanka has led end-to-end UX research across Microsoft, Cisco Webex, Global Payments and Korn Ferry, partnering with cross-functional teams to strategically influence and shape enterprise collaboration, communication, fintech and HR experiences. Furthermore, she holds a master’s of science in user experience and interaction design and is an accessibility champion, leading research with people with disabilities to ensure products

2 Articles

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Priyanka Kuvalekar Priyanka Kuvalekar
Updated on April 14, 2026

Why UX Research Powers Better Agentic AI

An AI system can be technically dazzling, but users will still abandon it if it’s hard to use or feels untrustworthy. User research is how you bridge the gap between technical power and adoption.

Image: Shutterstock / Built In
Priyanka Kuvalekar Priyanka Kuvalekar
Updated on January 16, 2026

How to Design Conversational AI Interfaces Users Actually Trust

Trust is crucial to designing a voice AI users actually want to use. These are the factors you have to get right.

Image: Shutterstock / Built In