Expertise: AI, systems architect, product and entrepreneurship
Education: Indiana University, Indianapolis
Brady Lewis, senior director of AI innovation at Marketri, a B2B strategic marketing consultancy. He leads both internal and client-facing AI initiatives, helping mid-market companies apply emerging technologies to drive smarter, faster outcomes. With over a decade of experience in AI application development and technical architecture, he has co-founded two AI startups focused on content automation and retrieval-augmented generation (RAG), and served as a senior architect at Salesforce. Lewis is also the co-author of AI For Newbies, an Amazon bestseller that demystifies generative AI for non-technical professionals. He holds a bachelor’s in informatics from Indiana University, Indianapolis.
While ChatGPT-5 was a technological improvement, OpenAI failed to take into account their power users. Here’s what went wrong and what product leaders can learn from the launch.