Regal, a company equipping businesses with contact center software, recently announced a $40 million funding round to roll out an AI-powered phone agent product. Companies leverage Regal’s technology to understand customer intent signals and automatically personalize inbound and outbound call interactions.
The company is investing in its high-touch customer communication solutions. It encompasses a unified data model, automation tools and native AI capabilities to help fully orchestrate the customer experience. Regal leverages real-time data streaming from sources like organizations’ customer relationship management software or customer conversations to provide them with a system of record.
Its platform enables A/B testing for automating customer journeys and is compatible with multiple digital channels to help companies centrally manage their contact center strategy. Regal also provides agent desktop and manager tools outfitted with features like conversation intelligence and automated quality assurance.
