Pylon, a B2B support platform, has raised $31 million in Series B funding, bringing its total funding to $51 million. The round was co-led by a16z and Bain Capital Ventures, and it will support Pylon’s mission to modernize post-sales support with an AI-driven platform.
Pylon provides businesses with a comprehensive support system designed for B2B needs. Unlike traditional ticketing systems, Pylon focuses on relationship building across support, customer success and engineering teams. By integrating tools like Slack and AI-powered solutions, the platform helps teams improve efficiency and maintain deeper client relationships.
With this funding, Pylon plans to expand its product capabilities, particularly enhancing AI features and deepening integration across post-sales workflows. The company also aims to grow its team across engineering, sales, marketing, customer success and support.
