You’ve heard of SaaS companies. But what about CPaaS?
Whereas SaaS tools are a blanket term for cloud-based software, communications platform as a service — or CPaaS — companies hone in on text messaging, voice calls, phone number look up and more. Like SaaS solutions, these communications tools should be scalable enough that customers can seamlessly add them into their own applications.
CPaaS is something that should be on your radar. Plivo, a communications platform, projects CPaaS will be a $10.9 billion dollar industry by next year — and the company is wasting no time in carving out its role in the boom.
Founded in 2011 out of a need for more reliable, global communications solutions, Plivo became profitable just a few years later. Today, the company has over 180 employees in two offices who continue to churn out new features and tools companies can add to their communications tool belts. While the majority of its team works overseas, there is a lean but dedicated Austin office that is looking to grow.
To learn more about Plivo and how it is capitalizing on the growing communications industry, Built In Austin has gathered some need-to-know facts. Read on to see what Plivo’s been up to — and perhaps you’ll find an opportunity to join the promising CPaaS industry.

More about what they do: Plivo is a communications platform designed to help simplify the way businesses connect with their customers. Enterprise and startups alike can use Plivo’s tools to add voice and text capabilities to their applications to better enhance communication and engagement.
Customers of note: With a reach spanning the globe, Plivo says it currently serves 190 countries and tallies over 1 billion API requests per month. The enterprise communications stack is also trusted by heavyweight tech companies like IBM, GoDaddy, Accenture and Wix.
Inside the tech stack: Engineers at Plivo have a variety of tools they lean on when aiming to build cutting-edge tech. Currently, Java, Node.JS, .NET and Python are among the team’s most-used languages.
Sound interesting?: If enhancing business communications through an enterprise-grade stack sounds up your alley, you’re in luck. The company is hiring an account executive and a product marketing manager. Check it out — and maybe start the new year off with your dream job.