Outset announced a $30 million Series B funding round to enable the launch of an AI-native customer experience management platform. The new funding, which brings the company’s total raised to $51 million, was led by Radical Ventures. This capital infusion follows Outset’s Series A round, which closed just six months prior.
Outset’s platform is designed to replace static, multiple-choice feedback with contextual, real-time conversations using AI agents capable of human-like dialogue. The goal is to inform organizations with qualitative patterns and root causes, allowing them to transform customer experience management from score dashboards into continuous insight generation.
Outset’s technology currently supports over 40 languages and is used by companies including Microsoft, WeightWatchers, Away, Nestlé, HubSpot and Uber. The company reported eightfold revenue growth in 2025. The funding will accelerate its revenue growth, global expansion and the rollout of continuous, real-time customer insight products.
