A Launchpad for Talent: Inside ServiceNow India’s Customer Success Team

At ServiceNow India, customer success is more than just a delivery arm. 

“I see our team as strategic partners to our customers, driving transformation across industries by combining deep platform expertise with business acumen,” said Principle Customer Success Executive Raghuveer Moorthy. 

To foster that level of ownership, Moorthy creates a “high-trust” work environment anchored in empathy and continuous skills development.

“We treat skills as the currency of careers — not static job titles,” Moorthy said.

For customer service professionals looking for exponential growth and the chance to play a role in ServiceNow India’s AI-powered customer service evolution, look no further. 

“ServiceNow India isn’t just a sales office — it’s a launchpad for talent,” Moorthy said. 

Inside Raghuveer Moorthy’s Vision for ServiceNow India’s Customer Success Team

Raghuveer Moorthy

Customer Success Transformation Executive • ServiceNow

What’s your vision for leading your team?

At ServiceNow India, my vision is to lead with purpose and clarity — empowering our Customer Excellence Group to be more than just a delivery arm. We’re here to shape outcomes and ensure customers realise value, not just implement software. I see our team as strategic partners to our customers, driving transformation across industries by combining deep platform expertise with business acumen. Whether it’s navigating multi-stakeholder enterprise deals or feeding real-time insights into product strategy, we’re at the frontline of innovation — and I want every team member to feel that impact in their daily work. 

Building a High-Growth, People-First Culture at ServiceNow India

How do you build team culture? 

Culture at ServiceNow India is built on trust, ownership and shared ambition. We foster a high-growth, high-trust environment where collaboration is not just encouraged — it’s expected. Through initiatives like the India GTM Titans programme, we celebrate leaders who spark growth and empower others. 

Our culture is deeply people-centric, recognising that customer success starts with employee success. This is especially critical in CEG, where cross-functional collaboration and empathy are key to solving complex customer challenges.

Why ServiceNow India Is a Launchpad for Customer Success Careers

How do you help your team grow their careers? What tools and support do you offer to allow them to stretch their skills?

Career growth in CEG is anchored in our skills-first strategy. We treat skills as the currency of careers — not static job titles. Through dynamic workforce planning, personalised learning paths and AI-powered talent profiles, we enable our team to continuously evolve. Whether it’s mastering emerging technologies like AI or stepping into strategic advisory roles, we provide the tools, mentorship and visibility needed to stretch capabilities and unlock new career trajectories.

What is the employee value proposition for those thinking about joining your company? 

ServiceNow India isn’t just a sales office — it’s a launchpad for talent. Joining CEG means stepping into a role that blends technical depth with strategic influence. You’ll work on high-impact deals, shape product direction and build lasting customer partnerships. Our employee value proposition is simple: If you want more than a number to hit — if you want to lead, influence outcomes and grow something that matters — this is where the real work begins. 

Making ServiceNow India a ‘Blueprint’ for Global Customer Success

What is something exciting that you are currently working on with your team?

One of the most exciting initiatives we’re driving is the evolution of our customer success model — positioning customer success not just as a support function but as a strategic growth engine. It’s about ensuring that ServiceNow was the best buying decision a customer ever made — and then proving it every day. 

With the September launch of the Customer Success Mumbai Exec Circle, a platform for leaders to exchange insights and explore business possibilities, and our ongoing work in strategic workshops, we’re redefining how we engage with customers at every stage of their journey. Over the next year, I’m most excited about scaling this model across geographies and industries, making ServiceNow India a blueprint for global customer excellence. 

Tell me about the evolution of ServiceNow India into a Global Capability Center.

One of the most exciting strategic directions we’re driving is the evolution of ServiceNow India into a Global Capability Center — a hub not just for engineering, support and delivery, but for innovation, influence and impact. This transformation is being championed by our leadership, with clear intent to make India a centerpiece in our global customer success strategy. The CEG here is already delivering across three powerful pillars — expert services, impact and renewals — and is now being scaled to support global customers with AI-powered transformation, platform health and strategic advisory. 

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