Technology careers do not always follow a linear path. At PNC, that is part of the opportunity.
Ashley Hall, a software engineering manager, began her career 18 years ago at PNC on the teller line, working directly with customers. While her role today looks very different, the experience continues to shape the way she approaches technology. For Hall, understanding the customer relationship firsthand gave her a foundation that still influences how she leads teams and thinks about the systems employees and customers rely on.
“When you’re on the teller line, you’re able to see how much a good relationship can benefit customers,” Hall said. “Now that I’m in Technology, I haven’t forgotten the principles of customer service. I can see the impact.”
Hall’s path into technology grew from curiosity and a willingness to learn. As she took on new challenges, she began teaching herself automation and scripting to improve repetitive processes. That interest helped her move into technology roles and eventually into leadership, where she now supports developers, analysts and testers.
Today, Hall sees growth not only in her own career, but in the careers of the people she leads. She focuses on sharing knowledge, documenting processes and helping team members build the skills they need to move forward.
“I have the mindset that if I train them and they do well and go somewhere else in the bank, I’ve done a good job,” Hall said. “Developing others is just as important as self-development. It’s one of the great things about being a manager.”
Abraham Jimenez began his career at PNC five years ago and has grown by staying connected to the purpose behind his work. In Lending Technology, his teams build tools that help mortgage employees and branch teams better support customers. For Jimenez, the most rewarding part of the job is seeing technology move from an idea to something employees and clients actively use.
“I have the engineer mindset. I love working on problems and get a lot of satisfaction from solving them and seeing the results,” Jimenez said. “I also enjoy seeing things I’ve worked on being used by clients and employees, especially when it helps them in their jobs.”
That connection to impact is something Jimenez encourages across his teams. He believes engineers do their best work when they understand not only what they are building, but why they are building it.
“I encourage them to understand the ‘why’ to a project, not just the ‘what,’” Jimenez said. “It’s not just about making new tech, it’s about improving the employee and client experience.”
For Dailynn Tejeda, the opportunity to contribute to meaningful work started early. She joined PNC through the Technology Development Program two years ago and gained exposure to different areas of technology before moving into Enterprise Fraud Technology a year ago. In her current role, she helps build and scale platforms that protect the bank and its customers.
Tejeda said working with tools like Artificial Intelligence (AI) tools and automation has helped her solve complex problems early in her career. The mentorship and trust she has found at PNC is just as important.
“People starting their careers should think about coming to PNC because the mentorship is there, and so is the trust,” Tejeda said. “They get to work on important things early. People here are willing to help you learn something with real-world impact.”
For employees at all levels of their careers, support and opportunity make it possible to grow in new directions. Hall transitioned from branch banking into technology leadership. Jimenez built a career around solving business problems through engineering. Tejeda is gaining hands-on experience with high-impact fraud technology early in her career through mentorship and trust.
Each path is different, but all three keep learning, taking initiative and building a career journey that they find meaningful and that solves important challenges.
Tejeda said that mindset is especially important for anyone looking to grow in technology.
“Be curious, be proactive,” she said. “People are willing to give you the opportunity, trust and support to accomplish things, learn and grow.”
PNC is committed to providing opportunities for employees and teams to adapt, build new skills, and grow as technology evolves. That means creating space for employees to develop technical skills, explore new roles and contribute to work that has a direct impact on employees and customers.
For engineers and technologists with different backgrounds, PNC offers more than one way to build a career. Employees can start in a development program, transition from another part of the business, grow into leadership roles or deepen their expertise in a specific area. At PNC, employees have the opportunity to build skills over time while contributing to technology that supports employees, customers and the future of the bank.
Frequently Asked Questions
What does the PNC technology team do?
The PNC technology team designs, builds and scales critical software infrastructure, platform automations and advanced data tracking systems that secure bank assets and optimize day-to-day operations. Within consumer-facing groups like Lending Technology, engineering teams build digital tools that streamline the lending ecosystem.
Specialized groups like Enterprise Fraud Technology build resilient security networks designed to defend the bank and its depositors from institutional risk. Technologists engineer and maintain robust, high-impact defense lines that utilize automation scripts and advanced AI models to detect anomalies and process complex problem-solving early in the transaction lifecycle.
How does PNC support career growth for software engineers?
PNC supports software engineering development through structural technical onboarding, early exposure to advanced tech stacks, deep manager investment and defined mentorship models.
Emerging tech professionals can accelerate their career lifecycle through the structured PNC Technology Development Program. This framework provides junior engineers with cross-functional exposure across multiple distinct areas of bank technology over a two-year cycle before they permanently align with a specific tech division.
Entry-level engineers bypass standard corporate shelf space and are granted deep operational trust early in their lifecycle. Junior staff are paired with senior technical mentors who actively help them master real-world tool sets, solve complex problems, and take on critical, high-impact platform engineering assignments from day one.
Can employees move into technology roles from other departments at PNC?
Yes, PNC actively champions non-linear career mobility, providing clear internal transfer pathways that let employees migrate from retail branches into core technology leadership positions.
Non-technical staff, including retail branch professionals who start on the customer-facing teller line, can leverage their firsthand understanding of consumer relationships to build an architectural foundation for technology management. This baseline context directly shapes how internal leaders manage software teams and conceptualize the very systems that corporate employees and banking clients rely on daily.
