Top Remote Customer Success Jobs in Baltimore, MD

The Member Support Manager at Bento is responsible for delivering a world-class member support experience for all Bento members and prospective members. They will lead the development, implementation, and optimization of member support processes across multiple channels and manage a team of Member Support team members.

The Associate Customer Support Manager at Motorola Solutions is responsible for delivering exceptional service to State & Local Government customers in the specified territory. The role involves managing customer relationships, contract renewals, proposals, accurate forecasting, compliance, and working towards targets and goals. Responsibilities include providing a single point of contact for customer management, ensuring service delivery, discussing concerns with customers, and maintaining service scope as per contracts.

The Principal Customer Success Manager is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers, driving user adoption, providing thought leadership, resolving issues, and contributing to contract renewals and cross-sell/upsell opportunities. Key responsibilities include building strong relationships, understanding customer goals, driving adoption and expansion, managing customer health, providing feedback to internal teams, and participating in industry and customer events. Milestones are outlined for the first six months, focusing on account growth, customer health, and thought leadership. The ideal candidate is results-oriented, customer-centric, with strong communication and problem-solving skills, and a track record in managing enterprise-level customer accounts.