Top Customer Success Jobs in Washington DC
The XM Success Senior Consultant in the Public Sector at Qualtrics assists customers in unlocking the most value from products and services, serving as a trusted advisor to help them achieve their business objectives and overcome challenges. Responsibilities include managing customer relationships, defining business requirements, and driving customer program maturity and expansion opportunities.
The Enterprise Support Specialist at Qualtrics is responsible for leveraging technology to solve complex problems for top-tier customers. The role involves a mix of reactive troubleshooting and proactive engagement with clients to provide program assurance and technical support. The specialist will work closely with various teams within the organization and contribute to client success by delivering high-quality assessments and white-glove care.
Responsible for designing and executing the AMS Customer Engagement program, accompanying the Americas President to customer engagements, and working closely with field and product teams to ensure a great customer experience. Duties include prioritizing customer engagements, optimizing the President's engagement with customers, managing executive-level customer engagements, developing key metrics, and contributing to the growth strategy of AMS ServiceNow.
This is an extraordinary opportunity to work with the Americas (AMS) President and engage with the largest and most strategic customers. The AMS Customer Advocate will design and execute the AMS Customer Engagement program, accompany the Americas President to customer engagements, and work closely with field and product teams to ensure a great customer experience.
Looking for an experienced customer marketing leader to manage and grow a customer advocacy program in the Americas. Responsibilities include building community, developing strategic relationships, and creating customer stories for sales impact.
An Accounting Success Manager at FloQast helps to maintain high levels of satisfaction and engagement among our customers to ensure their long-term success with the application. The manager develops trusted advisory relationships with customers, identifies expansion opportunities, conducts business reviews, and strategizes with account managers to forecast renewals and mitigate churn risks.
Featured Jobs
Lead the solution design process with prospective clients, understand market and technology trends impacting utilization management, engage with client executives, collaborate with various teams to recommend Cohere platform configurations, quantify savings, and contribute to advancing company strategy and expanding to new markets and customers.
Manage long-term customer relationships, drive product adoption, handle escalations, and ensure customer success for a SaaS company in the restaurant industry. Collaborate with sales, onboarding, and product teams to meet customer goals and metrics.
The Support Specialist, Workforce is responsible for supporting R365 Payroll clients by responding to technical support tickets, troubleshooting issues, and providing training. The position requires high attention to detail, flexibility, and strong technical aptitude.
As a Senior Manager of Customer Success Engineering at Cloudflare, you will lead the North American Customer Success Engineering team to ensure customer success by developing specialists, building relationships, and delivering technical expertise. Your responsibilities include mentoring the team, driving customer adoption and satisfaction, and collaborating across teams for aligning customer success.
The Premium Audit Specialist supports the premium audit team by reviewing vendor audits, handling audit disputes, and generating final audit reports with attention to detail. Responsibilities also include providing technical support and expertise to team members, ensuring audit standards are met, and communicating results to customers and partners.
As a Customer Solutions Specialist at AWeber, you will be responsible for providing support to customers via various channels and helping them understand how AWeber's features can meet their needs. This role involves troubleshooting, product education, and collaborating with team members to improve the customer experience.
Manage the daily relationship with call center vendor operations, ensure optimal service levels and KPIs are met, identify friction in fan and artist experiences, collaborate with internal teams, and lead a team of customer support advocates.
The Revenue Cycle Specialist at Spring Health will oversee aging revenue, payment posting, and cash collections, ensuring accurate reimbursement for medical services rendered. Responsibilities include resolving insurance claim issues, communicating with patients on balances, and initiating corrective actions for revenue cycle management improvement. Success is measured by optimized revenue generation, timely billing, accuracy, compliance, and customer satisfaction. The position requires a high school diploma, 2 years of healthcare experience, familiarity with behavioral health, tech proficiency, and strong communication skills.
Top Companies in Washington DC Hiring Customer Success Roles
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