Top Remote Customer Success Jobs in Detroit, MI
The Principal Success Manager partners with customers to accelerate the business value they receive from their investment with BlackLine. They work directly with customers of varying market segments to optimize adoption of BlackLine solutions, prevent attrition, and enhance customer satisfaction through innovative solutions and customer engagement strategies.
The Customer Success Operations Lead is responsible for managing and leading a global multi-partner operation to ensure exceptional operational results and customer satisfaction. This includes evaluating performance, identifying trends, and driving continuous improvement through data-driven strategies and collaboration with internal teams.
Manage a multi-partner, fully outsourced, channel-focused customer support operation. Orchestrate and oversee the performance of a large-scale operational function, supporting the activities of specialized customer support agents. Drive performance through data-driven operational excellence and continuous improvement.
Customer Success Manager role at Bullhorn, responsible for expanding products with customers, defining and implementing best practices, and driving outcomes. Requires strategic consulting, technical expertise, and project management skills.
Featured Jobs
As the Manager of Provider Success at Headway, you will lead a team focused on the growth and retention of the company's most valuable provider segments. Your responsibilities include developing and implementing customer success strategies, leading and developing the team, tracking key performance metrics, collaborating with other teams, and addressing complex customer issues. Qualifications include proven experience in customer success management, strong leadership skills, excellent communication, strategic thinking, and a track record of driving measurable results.
The Clinical Quality and Training Specialist will be responsible for implementing clinical training and quality processes, conducting audits, coaching team members, and providing reporting on performance.
The Customer Onboarding Specialist, Software at AffiniPay is responsible for providing excellent customer service during the onboarding process for new customers transitioning to MyCase product. This role involves mastering the product, customizing onboarding experiences, responding to customer inquiries, and collaborating with various teams to ensure customer success.
The Customer Success Manager will be responsible for ensuring the success of enterprise customers by providing continuous support, driving product usage, and executing consulting projects. They should have experience in IT management projects, project management, and knowledge of Gainsight or Totango.
Customer Experience Associate at a technology company specializing in sports and entertainment experiences. Responsibilities include providing exceptional customer service, managing customer communications, promoting the brand, and advocating for players. Requires availability for varying shifts, proficiency in Zendesk and Microsoft Office, and strong communication skills.
Manage and create relationships with insurance agencies using the Tarmika rating platform. Drive adoption of the platform, provide excellent customer service, collaborate with internal teams, and resolve customer issues creatively. Develop understanding of customer business goals and engage with internal teams for customer advocacy. Travel occasionally for events. Requires 3+ years of Customer Success experience, strong communication and presentation skills, organizational ability, and empathy towards customer needs. Bachelor's degree in Business Management or related field preferred.
The Gastroenterology Health & Science Specialist is responsible for launching new products, managing business relationships, and engaging in product promotion within assigned accounts. They should possess strong sales skills, product knowledge, and customer engagement expertise in both virtual and in-person settings.
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