Due to the nature of this role, Canadian citizenship may be required

Are you an ambitious, proactive, and results-oriented professional with record operations management who enjoys being a part of a global security team? Are you naturally curious, patient, and committed to success? Are you passionate about threat intelligence and interested in expanding or starting your career in Cybersecurity?

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives. Discover more at flashpoint.io

We have a role for you if

• You have experience with operations management
• You understand the importance of timely intelligence reporting and support
• You can scope and manage customer information requirements
• You are flexible and able to prioritize multiple tasks in a dynamic environment
• You come with strong organizational and critical thinking skills
• You enjoy collaboration with the ability to influence and work effectively in an operational environment to solicit support and resolve conflicts.

What you will get to do on our team

• Monitor customer requests for information (RFIs) and facilitate the intelligence lifecycle to fulfil the information requirements
• Review contractual agreements and work with the intelligence and customer success teams to address issues regarding the scope and volume of RFIsDevelop process-oriented documentation to support global security operations and internal workflows
• Respond to internal and/or external customer inquiries in a timely manner.
• Escalate requests that require evaluation of scope or special attentionIdentify areas for efficiency gains and process improvements.Assist with the publication of reports based on security trends, customer information requirements and significant global events

What you will achieve

• Within 30 days
  • You have been fully onboarded and integrated into the intelligence team
  • You have become familiar with Flashpoint’s intelligence reporting process and workflows
  • You have started building relationships with key cross-functional stakeholders, including teammates in Intelligence, Customer Success, Engineering, & Rev Ops
• Within 60 days
  • You will begin understanding the demands of our customers' information and support requirements
  • You will facilitate the intelligence lifecycle and serve in a critical production role
  • You will become a trusted part of the overall intelligence production process and identify ways to support optimal outcomes from an operations and business perspective
• By 90 days
  • You will be able to independently create workflow documentation, and identify areas of process improvements

To be successful in this role, you will need

• Experience using Salesforce or similar case management or customer support software
• Excellent communication, problem-solving, and relationship management skills
• An ability to pivot from multiple tasks and escalate when necessary
• A strong focus on accuracy and attention to detailAn interest in global security topics

Base Pay Range:  Salary ranges are determined by role, level, and location. Individual pay is determined by state, work location, and additional factors including job-related skills, experience, specialized skills or certifications, and relevant education or training. 

Why Flashpoint is a Great Place to Work:

• Diversity.  Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is key to achieving our vision. We believe that every person and their experiences contribute to building a work environment and products and services that will change the world.
• Culture and Belonging.  Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become.  You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more. 
• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.  That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.
• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

Are you unsure if this role suits you or not? Unsure about the timing? Interested in future opportunities? Stay connected by joining our Talent Network. By doing so, you'll stay updated with Flashpoint news and upcoming career opportunities. Even if you're not ready to apply now, being part of our Talent Network ensures you won't miss out on exciting opportunities in the future.