Description
We're looking for an IT professional who will thrive in supporting a variety of corporate clients and their users. This position is a part of our Charlotte-based service team and will provide support to our clients remotely (over the phone or using various remote support tools). This is a hybrid position and you’ll be joining a team of other service representatives in delivering outstanding support to our clients and users. 

Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house. We're not just looking for the best technical skills, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner.

We're looking for folks who have at least:

• 2 years supporting Windows servers
• 3 years providing end-user support (OS, Office, Printing & Scanning, Mobile Devices, etc.)
• 1-year managing network equipment (firewalls, routers, switches, etc.)
• A+ Certification (or similar certification / experience)

You'll also need:

• Excellent communication (written and oral) skills
• Excellent documentation and record-keeping skills
• The desire and ability to learn new technology

This is a hybrid position. Employees will work both on-site and remotely.

Benefits

This is a full-time salaried position with excellent benefits.

• Overtime pay, even though it is a salaried position (Fluctuating Work Week)
• Health, Dental, and Vision insurance
• Short- and Long-Term Disability, plus Basic Life, at no cost to you
• 401(k) with corporate match
• Wellbeing reimbursement
• Up to 4 paid days per year for volunteer activities

Core Values

Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these core values as a filter through which we make decisions. By embodying these values as an organization and as individuals, we will continue to grow and succeed.

Do the Right Thing

• Choose the right thing, even when it’s hard
• Opt for flexibility when it makes things better
• Bring both heart & hustle

Put People First

• Care about the person behind the screen
• Show compassion
• Cultivate collaboration

Own It

• Be the start of the solution
• Bring the right people in
• Commit to the outcome

Be Curious

• Ask questions in tough situations
• Seek to understand diverse perspectives
• Try new things; embrace uncertainty