Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Strategic Partner Associate

We are looking for Strategic Partner Associate to join the Strategic Partner Manager team within our Customer Success division. In this role, the Strategic Partner Associate will act as a key point of contact, trusted advisor, advocate, and partner to athena's strategic partners. This individual will project manage & execute key initiatives including but not limited to integration optimization, new product & service roll out, and new business development opportunities. This individual will also build & foster strategic relationships with your peers at the Partner's organization and as a bridge, liaison, and escalation path between stakeholders at athena and the Partner to drive efficiencies and resolve issues in order to meet business goals. The Strategic Partner Associate will also have comprehensive knowledge of all of the Partners current integrations as well as athena's suite of interoperability offerings and use cases to further drive the access, utility, and performance of the Partner's integrations.

The Team: The Strategic Partner Manager team is responsible for developing and leveraging relationships with strategic interoperability vendors to promote innovation, improve processes and deliver an improved embedded interop experience with performance benefiting our mutual client networks and patients. We specialize in taking product features built with 3rd parties and creating an interop experience to ensure high-quality and sustainable healthcare for all.

Job Responsibilities

• Build & foster strategic relationships with your peers at the Partner's organization

• Proactively and reactively identify optimization opportunities

• Establish regular meeting cadence to surface & discuss optimization & product/service expansion opportunities and review ongoing strategic initiatives

• Act as a bridge, liaison, and escalation path between stakeholders at athena and the Partner to drive operational efficiencies and resolve issues in order to deliver on customer commitments, expectations & shared goals

• Responsible for customer invoices and case management (where applicable)

• Provide escalation path for Strategic Partners and maintain a tracker of Issues and escalations

• Project manage the successful execution, implementation and adoption of key product, process, & service improvement projects and track ongoing impact of changes on performance metrics

• Conduct regular scheduled calls with internal/external stakeholders and follow through on task management

• Motivate and involve stakeholders to engage in implementing and supporting change and driving results

• Work collaboratively with internal teams to improve processes

Typical Qualifications

• Bachelor's degree (or equivalent) required, advanced degree a plus

• 2+ years of relevant work experience in technical project management, relationship management role
• Healthcare industry experience preferred
• Demonstrated success influencing stakeholders to drive change internal and at the Partner organization
• Strong computer literacy and the comfort, ability, and desire to advance technically
• Strong organization skills and attention to detail in order to prioritize and multi-task in a fast-paced environment, work across several project tasks simultaneously, meet deadlines, and communicate potential conflicts to manager
• Strong verbal communication and business writing skills
• Strong negotiation and problem-solving skills
• Demonstrates a high degree of customer service and relationship building abilities, displays excellent customer-facing skills and the ability to champion the cause of the customer

For candidates located in California, Colorado, New York City, and Westchester County (NY), please visit the following link for pay range information:

California: https://www.athenahealth.com/salary-range/ca-nontech-associate

Colorado: https://www.athenahealth.com/salary-range/co-nontech-associate

New York: https://www.athenahealth.com/salary-range/ny-nontech-associate

About athenahealth

Here's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What's unique about our locations?

From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.

Our company culture might be our best feature.

We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.

https://www.athenahealth.com/careers/equal-opportunity