The Senior Vendor Implementation Coordinator will act as a business process expert and facilitate customers’ success in technology solutions delivery. You should be friendly and accessible to customers, as you will be the implementation, training, and support contact for our law firm clients.
Responsibilities

• Assist with implementation for law firms and other vendors onto our system
• Support active law firms and other vendors using our product
• Troubleshoot issues law firms and vendors encounter
• Develop and implement training plans
• Recommend program improvements or revisions to product

Skills/Qualifications

• Bachelor's degree desired, preferably in business
• 2+ years of professional experience, electronic e-billing experience is a plus
• Possesses originality and ingenuity to manage assignments with some degree of complexity
• Must be a motivated self-starter
• Experience with Microsoft Office Suite, particularly with Excel is required
• Communicates tactfully and effectively, and maintains positive and effective work relations. Competent in correct English usage, grammar, spelling, punctuation and arithmetic
• Possesses proven customer service skills
• Detail oriented and has good organizational skills
• Strong teamwork and interpersonal skills at all levels
• Customer service skills and experience
• Creative with good analytical, problem-solving, and conceptual skills

Functional Competencies

• Problem solving
  
  • Can see hidden problems
  • Looks beyond the obvious and doesn’t stop at the first answer
  • Uses rigorous logic and methods to solve difficult problems with effective solutions
• Learning on the fly
  
  • Learns quickly when facing new problems
  • Experiments and will try anything to find solutions
  • Enjoys the challenge of unfamiliar tasks
• Organizing
  
  • Can orchestrate multiple activities at once to accomplish a goal
  • Uses resources effectively and efficiently
  • Arranges information in a useful manner
• Priority setting
  
  • Spends his/her time and the time others on what’s important
  • Quickly zeros in on the critical few and puts the trivial many aside
  • Can quickly sense what will help or hinder accomplishing a goal
  • Eliminates roadblocks
• Time management
  
  • Uses his/her time effectively and efficiently
  • Concentrates his/her efforts on the more important priorities
  • Gets more done in less time than others
  • Can attend to a broader range of activities
• Verbal & written communication
  
  • Is able to write clearly and succinctly in a variety of communication settings and styles
  • Can get messages across that have the desired effect
• Listening
  
  • Has patience to hear people out
• Self-knowledge
  
  • Knows personal strengths, weaknesses, opportunities, and limits
  • Gains insights from mistakes
  • Is open to criticism
• Process management
  
  • Good at figuring out the processes necessary to get things done
  • Understands how to separate and combine tasks into efficient work flow
  • Can simplify complex processes
  • Gets more out of fewer resources
• Delegation
  
  • Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgement
• Customer focus
  
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Acts with customers in mind
  • Establishes and maintains effective relationships with customers and gains their trust and respect
• Integrity and trust
  
  • Is seen as a direct, truthful individual
  • Can represent the unvarnished truth in an appropriate and helpful manner
  • Keeps confidences
  • Admits mistakes
• Technical learning
  
  • Picks up on technical things quickly
  • Can learn new skills and knowledge
  • Is good at learning new industry, company, product, or technical knowledge
• Functional/technical skills
  
  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment