Senior Product Manager - Payments
Senior Product Manager
As a Senior Product Manager at AvidXchange, you embody the full-stack PM philosophy, leading strategic initiatives and applying systems thinking to craft a seamless user experience. Your role amplifies AvidXchange’s commitment to product excellence, with a vision that navigates complex market dynamics and fosters industry-leading innovation. You’ll serve as a catalyst for change, mentoring peers and setting new benchmarks within our product-driven culture.
What you’ll do:
- Set long-term strategic objectives for product lines, ensuring alignment with market and business needs.
- Lead product lifecycle ideation, planning, and execution, managing complex dependencies and aligning development with business strategy.
- Develop a strategic vision based on deep customer and market insights to position products effectively.
- Measure and optimize key metrics for user engagement and retention across products.
- Align performance metrics with overarching business strategies, evaluating product performance throughout its lifecycle.
- Evaluate the feasibility and benefits of integrating RTP capabilities into existing payment infrastructure.
- Ensure compliance with industry standards, regulations, and security protocols.
- Mitigate risks associated with payment processing, fraud, and data privacy.
- Work closely with legal and compliance teams to address any issues.
- Define success metrics for payment capabilities (e.g., transaction speed, error rates, adoption rates).
- Use data-driven insights to make informed decisions and iterate on the product roadmap.
- Gather feedback from customers, conduct usability testing, and iterate on product features.
- Monitor key performance indicators (KPIs) related to payment processing efficiency and customer satisfaction.
What we're looking for
- Bachelor's degree in a relevant field; a Master's degree or MBA is preferred. Additional certifications in Product Management or leadership are a plus
- 5 or more years of professional experience in product management, with a history of leading product teams and driving product strategy
- Experience bringing new products to market
- Experience in the design of complex migrations with organization-wide impact
- Experience in the guidance on Service-Oriented Architecture design choices and architecture.
- Oversight of a significant segment of the product portfolio with strategic importance.
- Bonus Points, experience with ACH and Same-Day ACH, and real-time payments, including RTP and FedNow
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
- 401k Match up to 4%
- Parental Leave: 8 weeks 100% paid by AvidXchange***
- Discounts on Pet, Home, and Auto insurance
- BrightDime Financial Wellness Tool, offered free to teammates
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court****
- Tuition Reimbursement up to the federal maximum of $5,250*****
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Charlotte location only
***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.