Group Onboarding/Renewal Specialist I - IV, DOE

Remote from OR, WA, ID, and UT. Candidates from outside these locations will not be considered.

Primary Job Purpose

Provides internal entry level support for new and retention Sales staff. Provides administrative and technical information, education, and assistance to potential customers.

Group Onboarding/Renewal Specialist II and III provides more internal support to new and retention Sales staff. Independently resolves and provides administrative and technical information, education and assistance to potential customers or producers. Typically works in small and mid-size groups, or in training for less complex 101+ (large) groups.

Group Onboarding/Renewal Specialist IV provides an advanced level of internal support to new and retention sales staff Independently resolves and provides administrative and technical information, education and assistance to potential customers or producers. Typically works on the less complex 101+ (large) groups.

General Functions and Outcomes

• Assist in all internal aspects of sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new sale or renewal activity.
• Internal and external communication to support the Sales staff. Quickly and accurately assess inquiries in order to understand the customer needs.
• Identify issues promptly and determine corrective steps to resolve.
• Document customer inquiries and actions on tracking system.
• Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures.
• Data entry of customer information
• Explain benefits, rules of eligibility, and grievance/appeal procedures to internal and external stakeholders.
• Manage emails, & appropriate work production ques, calls and correspondence on a daily basis and prioritize follow-through.
• May generate written correspondence and process document requests.
• Maintain files/records of constantly changing customer information.

Additional General Functions and Outcomes for level II

• Apply knowledge and experience to answer a variety of increasingly complex inquiries.
• Monitor status of sales to assure timely delivery.
• Performs detailed research and problem solving to assist both internal and external stakeholders.
• Assist in all internal aspects of sales and renewal process.

Additional General Functions and Outcomes for level III

• Apply knowledge and experience to answer a variety of increasingly complex inquiries.
• Identify issues promptly and independently take corrective steps to resolve.
• Perform detailed research and problem solving for increasingly complex issues to assist both internal and external stakeholders.

Additional General Functions and Outcomes for level IV

• Apply knowledge and experience to answer a variety of increasingly complex inquiries.
• May provide administrative or technical assistance to sales with health and benefit fairs.
• Interacts, coordinates and communicates with, internal and external stakeholders such as clients, agents, government officials and outside consultants in order to ensure effective use of systems and processes and ensure coordination of activities for efficient implementation.
• Perform detailed research and problem solving for the more complex issues to assist both internal and external stakeholders.

Minimum Requirements

• Demonstrated ability to use MS Office products and other corporate software as required.
• Strong oral, written and interpersonal skills including courteous telephone etiquette.
• Ability to interpret policies and procedures and communicate effectively.
• Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).
• Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment.
• Demonstrates the ability to work effectively on teams to accomplish group objectives.

Additional Minimum Requirements for level II

• Knowledge of health insurance, including sales processes, terminology, operational flow and data requirements.

Additional Minimum Requirements for level III

• Ability to negotiate and resolve complex and sensitive issues and resolving Group or Member issues with diplomacy and persuasiveness.
• Ability to work under pressure, availability to travel and work extended shifts as necessary.
• Comprehensive knowledge of health insurance, including sales processes, terminology, operational flow and data requirements.

Additional Minimum Requirements for level IV

• Demonstrated experience in report preparation, ability to analyze and review statistical data and write concise relevant communications.
• Demonstrated analytical ability to identify problems, develop solutions and implement a chosen course of action.

Normally to be proficient in the competencies listed above:

Group Onboarding/Renewal Specialist I would have a High School diploma or GED and 1 year of experience in customer service or equivalent combination of education and work experience.

Group Onboarding/Renewal Specialist II would have a High School diploma or GED and 2 years of experience in customer service or equivalent combination of education and work experience.

Group Onboarding/Renewal Specialist III would have an Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience.

Group Onboarding/Renewal Specialist IV would have an Associate's Degree and 5-7 years of experience in health care administration or equivalent combination of education and work experience.

Work Environment

• Work primarily performed in office environment
• May be required to work overtime and/or work outside of normal work hours
• Travel may be required, locally or out of state

The base pay range for a Group Onboarding/Renewal Specialist I position is $17.20 - $31.00/hour,depending on candidate's experience and geographic location.

The base pay range for a Group Onboarding/Renewal Specialist II position is $18.80 - $34.10/hour,depending on candidate's experience and geographic location.

The base pay range for a Group Onboarding/Renewal Specialist position is $21.20 - $37.50/hour,depending on candidate's experience and geographic location.

The base pay range for a Group Onboarding/Renewal Specialist position is $25.30 - $41.30/hour,depending on candidate's experience and geographic location.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.