Responsibilities of essential functions include:
1. Act as principal customer contact regarding technical product support and problem resolution.
2. Provide expeditious, timely and courteous handling of all customer questions and requests.
3. Communicate customer feedback to inside engineers to improve products.
4. Provide product education and advice to external customers.
5. Interact with marketing, product development teams, and customers concerning products and product application.
6. Act as technical liaison with manufacturing partners.
7. Understand customers' requirements and incorporate technical knowledge into sales pitch.
8. Prepare sales quotes and ensure that sales quotas are met.
9. Educate customers on products that best satisfy their needs in terms of quality, price, and delivery.
10. Conduct research, identify potential customers, contact prospective customers, arrange meetings, and present products in a professional manner in business-to-business market.
11. Perform administrative tasks, track sales activities, write reports, negotiate contracts, and support marketing activities.
12. Develop long term relationships with clients through managing and interpreting their goals and requirements.
13. Visit prospects and customers to demonstrate and explain benefits and features of products and services.
14. Prepare contracts, proposals, and quotations.
15. Attend tradeshows as assigned.
Responsibilities of non-essential functions include:
16. Maintain commitment to Quality Goals and Quality Policy
17. Complete jobs and tasks as assigned
20. Working Schedule: 8:30 am to 5:15 pm with a 45 minute unpaid break
Additional Notes
ARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully,