At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The SaaS Administrator II role is intermediate level on this team for candidates with demonstrated experience in a technical role. You’ll be focused on enabling teams around the business through the use of productivity, collaboration, and automation tools. In this role, you will work in a cloud-first technology environment built on SaaS and PaaS solutions. You will administer SaaS systems as well as build automations to support the needs of our internal customers, you will spend some of your time coaching and training internal IT team members to better support our customers. You should have exemplary problem-solving and critical thinking skills; the ability to work collaboratively or independently; an inexorable drive to improve business processes through critical assessment and automation; outstanding communication skills; and, most of all, a human-centered approach to solutions development.

Responsibilities Include, But Are Not Limited To:

• Work with customers to understand business goals and key requirements for medium complexity system enhancements, automations, and other requests.
• Troubleshoot a variety of  technical issues and develop quick work-arounds and long-term solutions to address root causes with assistance from the team.
• Build and enhance medium-complexity business processes using low to no-code automation tools (e.g., Zapier, Tray.io).
• Maintain functionality of critical SaaS applications - including Jira, Slack, Confluence, Google Workspace, and Onelogin - through performing medium to high complexity updates, configuration changes, and user management
• Assist with enhancements and maintenance of high complexity automated processes and applications with support from team members
• Train and coach internal customers to self-serve creation of low complexity automations using supported tools and low complexity configuration changes in supported SaaS tools.
• Create documentation and provide training for the internal IT Helpdesk team to support and manage access for SaaS systems and tools
• Administer user accounts and policy such that we meet the proper blend of user experience and adherence business requirements
• Support audits of SaaS applications to meet compliance requirements
• Contribute to large-scale team projects by tackling individual tasks and documenting changes

Things That Should Be In Your Background:

• 2-5+ years’ experience administering business critical SaaS Applications such as Atlassian Cloud, Google Workspace, Smartsheets, and Slack in a complex technology environment
• Excellent problem solving skills and ability to pay close attention to detail
• Ability to operate in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Strong communication abilities, verbal and written
• Excellent customer service skills
• Experience working with a diverse set of stakeholders
• Bachelor’s degree or the equivalent combination of education, training, and 3-5+ years’ experience in a SaaS-based environment

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [email protected]. 

About 2U Inc. (NASDAQ: TWOU)

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.