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Level Access
We combine technology, processes, people and legal expertise to make your digital assets accessible for all.
México
Remote
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Jobs//Remote//Project Mgmt//

Program Manager

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Level Access, the leaders of digital accessibility, is seeking someone like you to join our dynamic team. We are looking for an addition for our Product team! As a Program Manager you will drive success in our Beta Program. You'll play a pivotal role in identifying qualified candidates for Research, Beta, Tech Trial and/or Pilot, providing seamless support, overseeing feature delivery, and championing Beta processes. Be part of shaping our products for success!

Responsibilities: 

  • Working in our celebrated, and best in class Product team, supporting our existing Beta Program which includes: 

- Identify and secure qualified candidates for Research, Beta, Tech Trial and/or Pilot 

- Provide continuity with phone or virtual meeting support, for critical issues during an active Beta 

- Own and run the delivery of a feature or release to LA customers 

- Manage feature flags in a pre-prod environment(early access) and production environment (beta) 

- Thoroughly record issues and prepare findings, reports, conclusions, and recommendations to share with the project teams 

  • Assess, prioritize, troubleshoot and communicate critical issues, seeking an appropriate resolution 
  • Create, document, and complete Beta Test plans for Product owned features 
  • Estimate, prioritize, plan and coordinate Beta activities and timelines 
  • Be actively involved to gather and document User Experience feedback 
  • Connect regularly with Beta and internal customers to ensure ongoing execution success in their use of features under validation and/or the latest build 
  • Review product requirements to provide timely and meaningful feedback on the usability and rollout of a feature 
  • Lead Early Access Testing to ensure inter-organizational alignment and readiness for new features and products 
  • Develop, implement, and champion Beta processes within Product and across the company 
  • During downtime, support the Product team by triaging issues from our Customer Success partners 
  • Continually evolve and curate insights from Voice of the Customer program 

Qualifications: 

  • 3+ years of experience working in a software product company in Product, Customer Success, Technical Support, or equivalent domains in a customer facing capacity. 
  • Resourceful & resilient, and are energized in a fast-paced environment, where you can run with minimal guidance, taking personal ownership of your projects. 
  • Outstanding experience with cross-functional teams in an agile environment, with SaaS products focused on solving problems and delivering excellence . 
  • Motivated demeanor with a bias for ownership, accountability and quality throughout 
  • A natural self-starter who takes initiative  
  • A love for learning – and can learn about a new market segment in days, understand new technologies in hours, and have an appetite for to know about what comes next 
  • Enjoy and energized by working with customers.  
  • Extraordinary interpersonal and communications talents, conveying important ideas clearly, and to listen carefully to the needs and experiences of others 

Nice to have: 

  • Bachelor’s degree in Business, Computer Science, Engineering or related subject area 
  • 1+ years of professional experience as a product manager or product owner 
  • Previous startup experience in a company that is scaling up 
  • Knowledge of digital accessibility and disability inclusion 
  • Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA) 
  • Knowledge of WCAG 2.1 AA requirements 

Application Process

If you thrive in a fast-paced, early-stage product development environment and are eager to make a significant impact in the field of accessibility, we would love to hear from you. This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. For immediate consideration, we ask that you please submit your cover letter and resume.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.


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Colleen Wood
Chief People Officer
CULTIVATING CAREERS
Strengthening paths to success
Whether executive-sponsoring a Women of Level Access employee resource group or structuring employee goal-setting with a “Level Up” tool, Colleen Wood keeps colleagues in mind. “I’m very passionate about building an award-winning culture of inclusion where all people feel a sense of belonging and their voices are heard,” she said. At Level Access, internal programs support emerging leaders, train managers and allot employees $1,000 a year for professional development. “I got to where I am in my career with the help and kindness of many,” Wood said. “I want to make sure others experience that.”
Whether executive-sponsoring a Women of Level Access employee resource group or structuring employee goal-setting with a “Level Up” tool, Colleen Wood keeps colleagues in mind. “I’m very passionate about building an award-winning culture of inclusion where all people feel a sense of belonging and their voices are heard,” she said. At Level Access, internal programs support emerging leaders, train managers and allot employees $1,000 a year for professional development. “I got to where I am in my career with the help and kindness of many,” Wood said. “I want to make sure others experience that.”
I think about the roles I can play in helping people, be that by sharing HR expertise, advocating for employees or just being a confidante. All of these are ways to help people grow their careers.
Sarah Rose
Manager, Accessibility Consulting
RESOURCEFUL SOLUTIONS
Creating accessible digital experiences
Supporting teams of consultants, Sarah Rose leverages a tech stack that includes Level Access’ own Accessibility Management Platform (AMP). “Our team also works with a wide range of assistive technologies and tools including desktop and mobile screen readers, screen magnification software, speech dictation and voice recognition software, Braille displays, switch devices and alternative keyboards,” Rose said. Finding the right tools means knowing everyone’s needs. “We need tools accessible to all our team members and don’t work with ones not everyone can participate within,” she said.
Supporting teams of consultants, Sarah Rose leverages a tech stack that includes Level Access’ own Accessibility Management Platform (AMP). “Our team also works with a wide range of assistive technologies and tools including desktop and mobile screen readers, screen magnification software, speech dictation and voice recognition software, Braille displays, switch devices and alternative keyboards,” Rose said. Finding the right tools means knowing everyone’s needs. “We need tools accessible to all our team members and don’t work with ones not everyone can participate within,” she said.
My role is to make sure our team members are happy, healthy, motivated, and set up for success in terms of both their projects and overall career progression.
Jesse Idun
Team Lead, Enterprise Sales
BEST PRACTICES
Bringing clients into the Level Access family
As an enterprise team lead, Jesse Idun spends half the day with clients in his territory to help them along their respective accessibility journeys — then spends the other half mentoring account executives to do the same. “The sales culture is one of collaboration with a focus on advancement and improvement,” he said. Since learning from account managers in his first months on the job, Odun has made himself available for impromptu coaching and training sessions aimed at accessibility education and empowering future leaders on his own team. “There are always ways to pay it forward,” he said.
As an enterprise team lead, Jesse Idun spends half the day with clients in his territory to help them along their respective accessibility journeys — then spends the other half mentoring account executives to do the same. “The sales culture is one of collaboration with a focus on advancement and improvement,” he said. Since learning from account managers in his first months on the job, Odun has made himself available for impromptu coaching and training sessions aimed at accessibility education and empowering future leaders on his own team. “There are always ways to pay it forward,” he said.
Collaboration and the ability to work well together is a key part of our company culture. When I need help thinking through a hurdle, I know there is someone on the team who can assist me.

What are Level Access Perks + Benefits

Level Access Benefits Overview

We’ve designed our benefits offering to:​
- Support our team by adding benefit enhancements across our plan
- Ensure we get the greatest value for every dollar invested in our team​
- Provide the best member experience to our team
- Design our plan with inclusion and compliance in mind: social, technical, and financial​

Overview of Benefits we Offer!
Medical, Dental, and Vision
HSA and FSA
Life and AD&D, Disability, Critical Illness, and Accident
Additional Benefits (Reimbursement Programs)
Time Off (FTO/PTO/Holidays)

Culture
Partners with nonprofits
Open door policy
OKR operational model
Flexible work schedule
We understand that our employees are located in different time zones and have lives outside of work so we allow the option for flexible schedules to accommodate all of our employee's
Remote work program
Level Access currently conducts business as a fully remote organization with the option to come into our headquarters in the DC area.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
We off every employee fitness reimbursement of 50%, up to $60/month, for gyms, fitness classes, personal training, or virtual fitness
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Traditional 401K and Roth 401K are both available for our employee's
401(K) matching
Level Access will match up to 3% of compensation for both the traditional and the Roth 401(k) contributions
Company equity
Performance bonus
Level Access offers a bonus plan for every role throughout the organization to reward each employee for great performance
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Level Access offers up to 12 weeks of paid maternity leave and 8 weeks of paid paternity leave for individuals who have been with the organization for at least 6 months.
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Level Access provides a 50% reimbursement, up to $60/month, for gyms, fitness classes, personal training, or virtual fitness programs/subscriptions.
Home-office stipend for remote employees
$50/month stipend for remote work expenses. Automatically added to the first payroll of each month
Professional Development
Job training & conferences
$1,000/year for professional improvement activities, including training courses, certifications, conferences, tuition, and books.
Tuition reimbursement
Mentorship program
Continuing education stipend
Training Reimbursement is provided to each employee for professional improvement activities, including training courses, certifications, conferences, tuition, and books
Continuing education available during work hours
Customized development tracks
View full list of perks + benefits
Photo Gallery
Employees of Level Access wearing our Company Kick Off swag for our theme of "Architecting Greatness"
Employee with a purple shirt standing out the Level Access Booth at the CSUN conference
Women of Level Access on "International Women's Day"
Employees of Level Access wearing our Company Kick Off swag for our theme of "Architecting Greatness"
Employee with a purple shirt standing out the Level Access Booth at the CSUN conference
Women of Level Access on "International Women's Day"
Employees of Level Access wearing our Company Kick Off swag for our theme of "Architecting Greatness"
Employee with a purple shirt standing out the Level Access Booth at the CSUN conference
Women of Level Access on "International Women's Day"

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