Manager of Payment Operations
Job Overview
As the Manager of Payment Operations, you will be an integral member of the Treasury Operations team, leading a team of professionals responsible for moving billions of dollars in customer funds. This position is expected to manage the team as they perform their daily tasks, oversee all Payment Operations activities and provide cross-functional leadership.
What You'll Do:
· Lead, develop, and build a small to medium-sized team across multiple locations.
· Plan and oversee the team’s daily activities, ensuring all tasks are complete and defined objectives are met.
· Continuously improve existing processes.
· Provide subject matter expertise and input for strategic initiatives.
· Design and implement new processes, as new requirements arise.
· Liaise with external vendors to build business relationships and ensure Avid receives the best service available.
· Consistently demonstrate Avid core values, setting an example for your team and others to follow.
What we are looking for:
· 3 years demonstrated ability to lead, develop, and build a team in a fast-paced, highly collaborative environment.
· In-depth knowledge of US banking operations and practices.
· Cross-functional leadership experience in designing and implementing processes.
· Outstanding interpersonal and relationship building skills.
· Excellent written and verbal communication skills.
· Appropriate level of soft skills needed to successfully execute the position’s duties… business acumen, problem solving, understands complex ideas, and honesty.
· Demonstrated history of a customer-focused mindset.
· Demonstrated history of drive, integrity, accountability and superb work ethic.
· Typically requires a bachelor’s degree or equivalent experience and minimum 7 years prior relevant experience.
· Prior history of continuous improvement as a general practice.
· Intermediate MS Office abilities… Word, PowerPoint, Excel, Outlook.
· Demonstrated history of applying technical skills or managing resources that result in innovative solutions to current or pending problems.
· Ability to lead a cross-functional team from current state to a desired future state.
· Ability to define a project plan and manage a cross-functional project from start to finish.
· Experience in helping to define a team’s strategic direction and taking the necessary steps to reach the desired state.
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
- 401k Match up to 4%
- Parental Leave: 8 weeks 100% paid by AvidXchange***
- Discounts on Pet, Home, and Auto insurance
- BrightDime Financial Wellness Tool, offered free to teammates
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court****
- Tuition Reimbursement up to the federal maximum of $5,250*****
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Charlotte location only
***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.