Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across EMEA are conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. Places to collaborate and share knowledge across multidisciplinary teams, the offices also provide the perfect space to meet virtually with our colleagues across time zones.

Offices in Theale, London, Geneva, Zurich, Or Yehuda, Beirut and Prishtinë cover our financial technology solution suite and delivery model, supporting our customers across sales, programme management, operations, technical support, and development hubs.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

We are looking for Director of FM Operations to innovate, win and grow with us in Geneva or London! 

As the Head of IT Operations, you will build and lead multiple operations teams (approximatively 40 people) in several locations (London, Geneva, Singapore), who are responsible for the operational planning, deployment, security & application infrastructure and business monitoring of a managed-solutions Service Bureau and our new UAIQ SaaS/AWS platform. Including but not limited to Bottomline’s private SaaS, AWS, business continuity, disaster recovery plans/systems, data centres load-balancing.

How you’ll contribute:

• Develop, Implement, and manage the financial messaging’s IT operations strategy and technology systems in line with the department’s product and software strategies.
• Close collaboration with the Directors of Products and Software development.
• Provide leadership and management of technical employees; delegating work assignments and building/improving IT operations teams across all locations.
• Establish a culture of high performance, strong engagement and commitment to continual improvement and automation.
• Establish/maintaining state of the art monitoring/alerting of infrastructure and at application level in collaboration with the DevOps & Development teams.
• Ensure high availability and design organisation with rapid identification and remediation capabilities.
• Collaborate with infrastructure and other product areas to leverage best of breed and global presence.
• Engage with customers on SLAs, communicating confidence on operational excellence.
• Collaborate with the CISO team to ensure appropriate cyber security controls are in place that comply with financial legislations policies with local financial regulations FCA (UK) and FINMA (Switzerland); collaborate for annual audits.
• Manage and improve our SWIFT bureaus through all locations.
• Develop, improve, and implement operations and security best practices.

The experience, skills and attributes that will support your success:

• Degree in Business IT or Computer Science, a related discipline or equivalent combination of education, training, and experience.
• Extensive working experience in IT operations roles, including proven track record on delivering successful projects. Ability to transform from legacy to next generation portfolio with demanding customer base.
• Able to demonstrate experience in a financial environment. Financial messaging and/or banking knowledge being a big plus.
• Understand and aware of information security and how this applies in operational environments.
• Knowledge of SWIFT, financial FCA and FINMA regulations.
• Previous knowledge and understanding with budgets, costs, P&L management.
• Agile mindset, excellent organisational skills, excellent negotiation, and communication skills.
• Excellent understanding of IT operations.
• Fluent in English (Additional French and/or German is preferable)
• Strong leadership and ability to mentor.
• Sense of responsibility to drive excellence in execution and collaboration.
• Show high-level of personal integrity and professionalism; flexible and adaptable to changes with a “can-do” mindset.

We welcome talent at all phases of their career, understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment. 

#LI-DNI