What you’ll be responsible for :

• Driving key performance indicators focused on patient engagement and ensuring patients leave only after achieving their goals.

• Monitoring patient churn and enhancing the patient experience across all clinic interfaces: backend, careteam-facing, and patient-facing.

• Collaborating closely with Product and Engineering teams to develop and refine clinical tools and systems.

• Innovating operations and automating processes to improve scale and patient satisfaction, avoiding unnecessary team expansion.

• Ensuring an intuitive user experience with streamlined onboarding, clear medical documentation, straightforward lab work procedures, and transparent communication about insurance and treatment plans.

• Overseeing automation to maintain growth, including proactive clinical requests and comprehensive patient check-ins.

• Automating team workflows, planning, and monitoring daily operations to guarantee smooth implementation and continuous process improvement.

• Supervising staff, fostering an engaged workplace culture, and maintaining efficient internal communications.

• Managing clinical outcomes, provider network capacity, and operational efficiencies.

• Evaluating performance through data analysis, gathering patient feedback rigorously, and adjusting services to enhance customer satisfaction.

This may be a fit if you have: 

•Preference for High-Growth Startup Environment: Thrives in the fast-paced, dynamic context of a high-growth startup.

• Virtual Care Proficiency: Must have substantial experience in virtual care delivery.

•Automation Obsession: Demonstrates a strong commitment to automating processes to enhance efficiency.

•Team Building Experience: Proven track record in building and managing high-performance teams.

•Systems Thinking: Exceptional ability to design and implement effective systems.

•Complex Project Management: Highly organized and adept at handling multiple concurrent projects.

•Proven Problem-Solving Skills: Experienced in engaging with significant challenges and excelling in new areas.

•Commitment to Transparency: Values and practices open communication and transparency.

•Clinical Environment Knowledge: Familiar with clinical operations and reimbursement issues.

•Policy Understanding: Knowledgeable about relevant state and federal healthcare policies.

•Analytical and Improvement Skills: Skilled in data analysis, understanding performance metrics, and committed to continuous quality improvement.

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