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AB Tasty
Today’s customer journey is complex. We help companies optimize it every step of the way.
Madrid, Comunidad de Madrid, ESP
Hybrid
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Jobs//Hybrid//Customer Success//

Customer Success Manager - Spain/Italy/LATAM

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AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless experiences for customers.


Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.


Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others.

AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific


We are looking for an experienced Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the CRO expert guiding the customer through the best practices & learnings. This position will cover clients in the Spain/Italy/LATAM/Portugal markets. 


Note: This candidate must speak Italian & Spanish fluently, with a working proficiency in English.

What you will do:

  • Be responsible for the management of a customer portfolio following implementation
  • Help build loyalty by creating an excellent relationship with existing customers
  • Undertake operational and methodological training for major accounts
  • Support clients in creating and implementing tests and personalization campaigns
  • Analyze and identify new areas for optimization following data analysis. Previous experience with CRO tools is a plus (ABTasty, Content Square, Optimize, Optimizely, Kameleoon, VWO, etc...)
  • Maximize your portfolio’s expansion while minimizing churn and contraction
  • Help the Sales team with the onboarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)

What we're looking for:

  • University degree in Engineering, Business, Economics or Marketing
  • Minimum of 3 years working experience in a related digital field
  • Excellent verbal and written communication skills in Spanish & Italian
  • Analytical thinker who is able to translate complex data into profitable testing ideas
  • Basic knowledge of CSS and HTML is required. Javascript is a plus!
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
  • Ability to travel 
  • Native in Spanish & Italian, working proficiency in English

What we offer:

  • Flexible remote policy: 3 days per week
  • A fair and competitive salary package
  • Employee Stock Ownership plan
  • Trainings programs
  • An equipment budget of 240 euros to work comfortably from home
  • Seminar and team buildings
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Alix de Sagazan
Co-founder & CEO
ELEVATING SUCCESS
A place to leave your mark
AB Tasty’s values are hugely important to de Sagazan — and the leader emphasizes diversity in hiring so that the company can grow with talent that will not just embody them, but “bring something more.” Culture also means ensuring employees can have input and impact in their work. “Giving them opportunities to voice their thoughts and actively contribute to our strategy is how we succeed,” de Sagazan said.
AB Tasty’s values are hugely important to de Sagazan — and the leader emphasizes diversity in hiring so that the company can grow with talent that will not just embody them, but “bring something more.” Culture also means ensuring employees can have input and impact in their work. “Giving them opportunities to voice their thoughts and actively contribute to our strategy is how we succeed,” de Sagazan said.
My goal is to build a company with a people-first culture, where people live and breathe our values, and to help our clients build incredible digital customer experiences.
Marylin Montoya
VP of Marketing
BEYOND THE DAY-TO-DAY
Don’t just work — support others
Aside from helming AB Tasty’s global marketing strategy, Montoya partakes in the company-sponsored Galion Peers mentoring community, where members share career expertise. AB Tasty also back development opportunities for businesses promoting women in tech. There are other means of engagement, too. “Our French offices take part in DuoDay, during which we welcome people with disabilities to change the way disability is perceived at work,” she said.
Aside from helming AB Tasty’s global marketing strategy, Montoya partakes in the company-sponsored Galion Peers mentoring community, where members share career expertise. AB Tasty also back development opportunities for businesses promoting women in tech. There are other means of engagement, too. “Our French offices take part in DuoDay, during which we welcome people with disabilities to change the way disability is perceived at work,” she said.
AB Tasty highly values diverse work experiences and cultural backgrounds during its recruitment processes, and today boasts more than 30 nationalities represented in the company globally.
CHASE EDWARDS
Vice President of Sales, USA
A CUSTOMER-OBSESSED TEAM
Building buy-in and encouraging growth
“We are obsessed with the customer experience,” Edwards said. To this end, AB Tasty tested a new sales methodology in the U.S. last quarter. After the pilot successfully improved customers’ long-term experience, the company is now scaling this methodology worldwide to better service customers “beyond the signature.” Edwards is also focused on continuing to build out a talented and resilient sales team; “We want to find curious, humble problem solvers who also may have an interest in leadership.”
“We are obsessed with the customer experience,” Edwards said. To this end, AB Tasty tested a new sales methodology in the U.S. last quarter. After the pilot successfully improved customers’ long-term experience, the company is now scaling this methodology worldwide to better service customers “beyond the signature.” Edwards is also focused on continuing to build out a talented and resilient sales team; “We want to find curious, humble problem solvers who also may have an interest in leadership.”
We believe our differentiator is our people and our focus on the long-term for our customers.

What are AB Tasty Perks + Benefits

AB Tasty Benefits Overview

Along with annual trips to Europe, AB Tasty offers generous PTO, health, vision, and dental insurance, 100% commuter reimbursement, 401(k) matching, company equity, happy hours, tons of snacks, and overall fun and casual work environment with great colleagues.

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Hiring practices that promote diversity
Health Insurance + Wellness
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
AB Tasty covers 100% of commuting costs for its employees
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
View full list of perks + benefits
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