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$17.00 to start
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This role is within CGI's Customer Experience and Technical Support function. A successful incumbent is expected to (i) Provide customers with specialized technical assistance in the installation and support for CGI Residential Product lines and (ii) Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines. Education requirements include: High School Diploma or GED Equivalent; Experience requirements include: 0-2 years of experience in a high volume customer assistance environment.
Residential Support Representative I Essential Duties:
Provide customers with specialized technical assistance in the installation and support for CGI Residential Product lines
Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
Escalate any reported product quality problems and customer complaints
Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
Obtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
Protect CGI's reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Residential Support Representative I Qualifications:
High School Diploma or GED Equivalent
0-2 years of experience in a high-volume customer assistance environment
Strong verbal and written communication skills; proficiency in Microsoft Office Suite; strong typing skills
Mechanical and logical aptitude
Preferred Qualifications: 2+ years of College or Technical School, Experience in a technical support environment
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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.