Position Overview: 

Do you love tech 💻, but have a passion for people too 🥰? As a Client Solutions Specialist you will be the primary contact for all aspects of account service and development for a portfolio of key eCommerce clients. As part of our accesso® Ticketing Group, you’ll contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the guest experience. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships and so much more. The Client Solutions Specialist will maintain and build outstanding lines of communication with clients first and within accesso internally. The ideal candidate will have outstanding general computer skills and have a general familiarity with web-based technology including database structure and SQL. Eligible candidates must be authorized to work in the UK without requiring visa sponsorship.

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others. 
 

THIS IS A CASUAL ROLE WITH NO SET END DATE

Location: United Kingdom; then, you choose what works for you! This role can be performed 100% remotely anywhere in the UK, at one of our office locations in the UK, or a hybrid version of in-office and remote. 

Reports to: Client Solutions Manager  

Travel ✈️ Requirement: Less than 10% 

What you'll be working on: 

• Deliver exceptional customer service to our European clients using the accesso eCommerce ticketing suite.
• Maintain and build outstanding lines of communication with clients first and within accesso internally. 
• Resolving Service desk items within agreed SLA’s and to the client’s satisfaction. 
• Taking complete ownership of service desk items. 
• Manage, maintain and administer the preparation, configuration, deployment, and testing of products across a variety of client channels including mobile, online and onsite platforms. 
• Regularly diagnose and troubleshoot complex technical challenges across multiple applications and client Commerce platforms.  
• Managing client expectations and consulting on best practices relating to process and delivery.   
• Liaising with global operations and development teams to identify and assist delivery and deployment of client solutions. 
• Assist with the deployment of accesso Ticketing product updates from back-end configuration stage to on-site implementation. 
• Effectively communicate progress and project status updates to clients and client success team members. 
• Perform in-depth scheduled testing on regular Ticketing software releases and updates.
• Assist with a variety of special projects as needed. 

What you bring to the role: 

• Strong verbal and written communication skills. 
• The ability to work well within a team environment is essential. 
• Exceptional organizational skills and the ability to prioritize tasks 
• Ability to facilitate daily responsibilities with little to no direction. 
• Ability to communicate effectively to a variety of audiences. 
• Outstanding general computer skills including Microsoft suite of products and Outlook are required. Candidates with a general familiarity with web-based Commerce technology including some experience of database structures and SQL are preferred. 
• Candidates must have the flexibility to work extended hours and resolve client needs after hours, weekends, and holidays as needed. 
• Must be able to travel 10% of the time within Europe and occasionally beyond and have the flexibility to travel on short notice, if necessary. 
• Must be eligible to work in the UK 
• Theme Park or Leisure Industry experience is a plus. 
• Dutch or German language proficiency is a plus, but not required 

⭐️Bonus points if you have:  

• Bachelor’s degree in business, Technology or a related field is a distinct advantage. 
• Theme park or Leisure Industry experience.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.