HCSS

Sugar Land, TX, USA

Hybrid

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Jobs//Hybrid//Houston, TX//Data + Analytics//

Business Solutions Analyst

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Business Solutions Analyst - Job Description
We're HCSS . We're a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is helping customers achieve excellence through our proven, customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our market and nominated the "Best Companies to Work for in Texas" 15 years in a row.
WHO WE NEED :
We're currently looking for a Business Solutions Analyst to join our high-performing Operations Support team and provide our customers with quality service. If you're a fit, the following things should sound like you:

Experience as a Technical Support Specialist or equivalent
Resolved 3,000 support cases
Received 300 support case assists
Certified in Level 2 Product Knowledge
Certified as an External Publisher
Completion of a basic-level or higher SQL course

WHAT YOU'LL DO :

Proactively assist all Analysts with complex live issues, provide timely resolution to formally escalated cases, and serve as the point of contact between Development, Support, and the customer.
Be a solid "translator" and communicator between Development and customers (external and internal.
Manage and execute increasingly complex projects from end to end to ensure success.
Consistently demonstrate the actions of a strong knowledge worker and strive to improve our knowledge system.

BENEFITS & PERKS :
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

Flexibility for you to work in-office or hybrid..
Medical and Dental Premiums.
On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
401K with match.
Tuition reimbursement.
And more!

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What are HCSS Perks + Benefits

Culture

Open door policy

Team based strategic planning

Open office floor plan

Employee-led culture committees

Quarterly engagement surveys

Hybrid work model

In-person revenue kickoff

Employee awards

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Health Insurance + Wellness

Flexible Spending Account (FSA)

HCSS' Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.

Disability insurance

HCSS' disability insurance benefit is 66% of an employee's annual salary up to a $3,000 maximum monthly payout.

Dental insurance

HCSS' dental plan covers 100% of the cost of preventative care, including x-rays.

Vision insurance

HCSS' vision insurance plan provides 100% coverage for annual eye exams and lenses after a $20 copay. Frames and contact lenses are covered up to $130.

Health insurance

HCSS offers 3 Medical plans through Cigna, 2 of which include company paid premiums for employees and children.

Life insurance

HCSS offers company paid group-term life insurance at $100,000 with a payout of 5x an employee's annual salary for the duration of employment.

Pet insurance

HCSS offers 2 pet protection plans through nationwide that reimburses either 70% or 50% of vet bills and 24/7 vet helpline.

Wellness programs

HCSS provides a host of weekly onsite physical training classes such as; yoga, bootcamp, taichi and strength and resistance.

Team workouts

HCSS hosts two annual company-wide step challenges.

Mental health benefits

HCSS will provide up to $1,000 per calendar year for purposes of enhancing overall wellbeing.

Financial & Retirement

401(K)

HCSS 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.

401(K) matching

HCSS' 401(k) retirement plan matches 100% of an employee's contributions up to 3% of their annual base salary.

Company equity

Charitable contribution matching

HCSS will match up to $100 annually to organizations which align with HCSS values

Child Care & Parental Leave

Generous parental leave

Primary caregivers are eligible for a paid leave of absence up to 6 weeks while secondary caregivers are eligible for up to 3 weeks for the purpose of bonding with a newborn newly adopted child.

Family medical leave

HCSS offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).

Return-to-work program post parental leave

Vacation + Time Off

Generous PTO

HCSS PTO policy includes three weeks paid time off for all employees and up to five weeks off for tenured employees of five years or longer.

Paid holidays

Flexible time off

Floating holidays

Bereavement leave benefits

Office Perks

Company-sponsored outings

HCSS has paid team outings, as well as company-wide sponsor events for all employees and their families.

Free snacks and drinks