Top Remote Customer Success Jobs in Cleveland, OH
Manage long-term customer relationships, drive product adoption, handle escalations, and ensure customer success for a SaaS company in the restaurant industry. Collaborate with sales, onboarding, and product teams to meet customer goals and metrics.
The Support Specialist, Workforce is responsible for supporting R365 Payroll clients by responding to technical support tickets, troubleshooting issues, and providing training. The position requires high attention to detail, flexibility, and strong technical aptitude.
As a Senior Manager of Customer Success Engineering at Cloudflare, you will lead the North American Customer Success Engineering team to ensure customer success by developing specialists, building relationships, and delivering technical expertise. Your responsibilities include mentoring the team, driving customer adoption and satisfaction, and collaborating across teams for aligning customer success.
ServiceNow is seeking a motivated Customer Support Representative to join their team in San Diego, CA. The role involves providing best-in-class support for the ServiceNow platform to ensure a positive customer experience. Responsibilities include logging cases, providing technical support, escalating issues when necessary, and supporting users in using the platform. Qualifications include strong analytical skills, problem-solving abilities, and leadership skills.
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Responsible for managing and delivering strategic operations, supporting operational activities, and providing actionable insights through data visualization dashboards. Analyze large complex data sets, create reports, automate reporting tools, and standardize resource management efforts. Develop KPI analysis, support project business cases, and conduct ad-hoc data analysis. Stay updated with industry trends in data analytics and reporting technologies.
Responsible for managing and delivering strategic operations, creating data visualization dashboards, analyzing data sets, and providing insights to support decision-making. Primary activities include collecting and analyzing KPIs, standardizing resource management, developing resource forecasting, and tracking key performance measures. Requires expertise in data visualization tools and at least five years of experience in related fields.
Ensure compliant EHS programs are developed and implemented at Elkton site. Manage EHS information and compliance, support regulatory submissions, and provide EHS support for various programs. Develop EHS procedures and guidelines, and support client groups in addressing EHS concerns.
Strategic Accounts Manager role at a Boston-based software startup focused on energy efficiency solutions for homes. Responsible for managing large enterprise accounts of utilities and partner consulting companies, driving client success, and fostering steady growth in relationships. The role involves owning and growing key account relationships, driving product implementation and utilization, cultivating strong customer relationships, serving as the voice of the customer within the team, executing account management processes, and contributing to business growth through renewals and expansion.
The Success Coach at Great Minds supports the adoption and implementation of curriculum products in Northeast schools, delivering on-site support, coaching, and professional development services. Responsibilities include maintaining expertise in products, gathering implementation metrics, sharing insights, staying informed about regional trends, and representing the company at conferences.
The Revenue Enablement Specialist will be responsible for evaluating and optimizing training needs, collaborating with Revenue Leaders, Marketing, and RevOps to develop content and practices for ongoing improvement, creating training resources, and coaching the team on sales engagement tools and skills.
Lead Long Term Disability Claims Specialist managing complex claims, providing timely reviews, and collaborating with internal and external resources. Coaching and mentoring associates, participating in projects for continuous improvement, and ensuring customer satisfaction. Exercising independent judgment and critical thinking in claim evaluations and decision-making. Compiling documentation, communicating effectively with stakeholders, and resolving escalated complaints. Collaborating with leadership team to meet project goals and provide feedback for improvement.
Join Capital One Shopping as a Principal Associate in Client Development. Partner with top merchants to integrate solutions, optimize data, and drive strategic analysis. Ideal candidate has strong analytical and communication skills with 4+ years of client-facing experience. Bachelor's degree required. Remote work available with salary range of $100,600 - $114,800 annually.
Responsible for supporting top merchants, executing marketing campaigns, and driving strategic analysis to support merchant initiatives. Act as a key liaison between clients and internal teams, leveraging data to optimize and grow business. Remote work available.
Seeking a Demand Engagement Specialist to drive engagement with high-quality prospects for EHS/ESG software solutions. Responsibilities include lead conversion, scoping notes, and strategic targeting. Requires 1-3 years of experience in a customer-facing role and proficiency in CRMs. Preferred experience in a SaaS organization and familiarity with specific software tools.
Top remote Companies in Cleveland, OH Hiring Customer Success Roles
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