Interactions

We are the world’s largest independent AI company, operating at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time. At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing, or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars. We’ve been expanding what’s possible in customer sales, service, and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time. And amazing conversations. We are a remote-first company allowing employees to work from anywhere in the US. With that said, we haven't abandoned our offices entirely. They can be reserved for customer meetings, team collaboration, or individual workspace, as needed.