FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
Who we are Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary FreeWheel is hiring an Account Manager based in New York. We are looking for an Account Manager who has excellent client service skills to partner with a cross-functional team, ensuring the long-term success of our enterprise supply customers. In this role, you will develop long-term relationships with new and existing clients representing some of the largest companies in the TV ecosystem. Account Managers (AMs) are responsible for a book of sell-side accounts, serving as customers' key touchpoint across all of FreeWheel. AMs act as the voice of the customer internally, flagging risks and opportunities across the organization. AMs help our customers optimize the full suite of products across the FW Platform and ensure customers have what they need to be successful.
Job Description
Core Responsibilities

• Develop and maintain relationships with an assigned book of supply accounts, with a focus on end users of the FreeWheel platform
• Conduct weekly check-ins internally with the account team and externally with the client to manage all ongoing tasks, issues, and points of communication
• Coordinate cross-functional teams including sales, support, product, and engineering to ensure client initiatives are delivered
• Act as the first point of contact for any questions that arise daily. Facilitate client's experience across the entire suite of FreeWheel products and services.
• Serve as client advocate internally, representing client to cross-functional FreeWheel teams.
• Serve as key escalation point for time sensitive and high-impact client issues, interfacing with client teams at all levels from Analysts to SVPs.
• Advise clients on strategic vision as it relates to their ongoing activities within FreeWheel
• Understand nuances of the client's business and tech stack to drive monetization within the FreeWheel Marketplace through advocacy and partnership across FW teams
• Advise how FreeWheel changes may impact client workflow and business (i.e., client impact related to product releases)
• Proactively identify any potential risks and opportunities that will impact the client in the short-term or long-term
• Assist in sales process for renewals, upsells, and product utilization
• Provide input into the account planning process including Strategic Account Reviews) and Quarterly Business Reviews
• Consistent exercise of independent judgment and discretion in matters
  of significance.
• Regular, consistent and punctual attendance. Must be able to work
  nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned

About You

• Account management, client service or other relevant experience in a complex organization with enterprise clients
• You're interested in the advanced advertising landscape and excited about learning more about how it works
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Digital advertising industry background and experience operating in a SaaS organization a plus
• You make data-informed decisions, are comfortable interfacing with technical teams such as product and engineering, and know how to distill complex information
• Experience delivering client-focused solutions based on customer needs
• Extremely organized; proven ability to manage multiple projects at a time
• Excellent listening and presentation skills
• Excellent verbal and written communication skills
• BA/BS degree or equivalent
• 2-3 years related experience

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Salary:
Primary Location Pay Range: $77,842.24 - $116,763.36
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: $36,857
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.