Top Tech Jobs & Startups Jobs

The Customer Service Project Manager will oversee and manage customer service programs, focusing on planning, tracking, and implementing process and tool improvements. Responsibilities include creating project plans, conducting meetings, coordinating with leadership, and ensuring project launch readiness while tracking progress and risks.

The Remote Member Services/Contact Center Supervisor will support a virtual team, ensuring exceptional member experiences via voice, email, and messaging. Responsibilities include coaching associates, handling escalated concerns, conducting team huddles, and managing administrative duties related to performance as well as member support.