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Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, manage partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support team transformation in a high-growth B2B SaaS environment.

Lead Tipalti's AI-driven sales transformation by owning roadmap, configuring and operating AI-powered sales tools, designing interoperable workflows, coordinating cross-functional delivery, measuring adoption and revenue impact, and iterating solutions with field and data teams.

Lead product marketing for Tipalti's finance automation platform: define messaging and positioning, gather customer and analyst insights, plan and execute GTM and product launches, enable sales with collateral and training, analyze usage to inform product and pricing, and drive analyst relations to strengthen market perception.

Lead SaaS implementation projects for Tipalti's accounts payable automation, guide customers through technical integration, manage timelines and tasks, deliver exceptional service, capture lessons learned, provide product insights, and partner with Sales and Customer Success to drive adoption and revenue.

Own global order-to-cash including revenue recognition, billing, collections, and commissions. Drive ASC-compliant technical accounting, NetSuite and billing system automation, AI-enabled forecasting and dispute resolution, and audit-ready controls while partnering cross-functionally to scale revenue operations.