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The Bilingual Customer Service Representative II is responsible for handling inbound and outbound calls related to consumer loan inquiries, administering procedural tasks, ensuring compliance, and providing documentation support while maintaining high service levels. The role requires fluency in English and Spanish, along with strong organizational skills.

The Collector is responsible for reaching out to borrowers to secure payment for past due accounts, providing exceptional service, building relationships with clients, updating account information, and ensuring compliance with regulations. They navigate loan repayment options, document transactions, resolve customer complaints, and support the operations team in collections processes.

The Bilingual Collector is responsible for reaching out to borrowers to secure payments for past due accounts, building relationships through exceptional service, and ensuring compliance with regulations. Duties include managing inbound and outbound communication, documenting transactions, and resolving customer complaints effectively.