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Build and maintain LivePerson Voice customer-facing software, APIs, and distributed microservices. Responsibilities include architecture, coding, testing, deployment, technical documentation, code reviews, and cross-functional collaboration with product teams, customers, and partners. The role contributes to scalability, reliability, performance, user experience, and engineering delivery decisions while participating in Agile ceremonies and meeting team KPIs.

Architects and builds next-generation conversational AI products using generative AI. Leads and mentors engineering teams, establishes technical direction, partners with Product on scalable solutions, designs resilient cloud-native architectures, promotes AI tools and services, and drives quality through test automation. The role requires extensive full-stack development, enterprise SaaS architecture, production AI delivery, cloud platforms, and technical engineering leadership experience.

Design, deploy, and manage resilient GCP network architectures, including VPCs, Interconnects, load balancing, and DNS. Lead Terraform-based infrastructure automation, implement network security policies, optimize cloud networking costs, and resolve connectivity and performance issues. Drive SRE practices such as capacity planning, error budgets, monitoring, and alerting. Partner with SRE, platform, and engineering teams to onboard services and maintain high availability, reliability, and security across distributed systems.

Manage and grow a portfolio of strategic enterprise SaaS customers as a trusted advisor. Drive retention, renewals, upsells, and expansion through executive engagement, value-based selling, account planning, and cross-functional orchestration. Own renewal strategy, forecasting, and commercial outcomes while identifying risks and delivering measurable business value from LivePerson's AI and contact center solutions.