Top Tech Jobs & Startup Jobs

The Quality Assurance Analyst at Carrot Fertility focuses on enhancing customer service quality and operational efficiency. Responsibilities include developing strategies for quality assurance, conducting audits, analyzing performance metrics, and collaborating with teams to improve processes and reduce errors in customer interactions. The role aims to ensure services meet quality standards and to drive a culture of continuous improvement.

The Research Consultant will support Carrot's operations in Latin America by conducting country-specific research related to fertility care. Responsibilities include conducting research, problem analysis, managing projects, and liaising with medical experts and clinics. The role demands strong communication, organizational skills, and proficiency in various digital tools to facilitate effective operations.

The Global Operations Manager will oversee support for member and customer-focused teams, enhance program offerings, and boost provider partnerships to enable operational transparency. Collaborating with multiple departments, the role focuses on contributing to company growth and strategic objectives while driving improvements in operational processes to deliver excellent member experiences.

The Expansion and Renewal Director at Carrot Fertility is responsible for driving retention and growth within the Middle Market customer segment, coaching Customer Success Managers, analyzing customer data for trends, and developing actionable insights to execute strategic plans for account expansion and renewal.

The Customer Success Manager II at Carrot Fertility will support small business clients, drive retention, increase engagement, and ensure customer satisfaction. Responsibilities include acting as a trusted advisor to HR leaders, communicating product value, and identifying growth opportunities within the customer portfolio.

The Customer Success Enablement Specialist at Carrot Fertility supports the Customer Success team by creating tools and resources, managing onboarding programs, tracking compliance, and improving content adoption. They facilitate internal communication, manage requests, and analyze trends to enhance operational efficiency. The role requires strong communication skills and adaptability in a collaborative environment.

The Proposal and Sales Enablement Specialist will handle end-to-end proposal submissions, creating customized content and managing projects. They will support the Sales Enablement team with presentations, collateral development, and maintaining internal communications, while collaborating with cross-functional teams and Subject Matter Experts.