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The Technical Support Associate will provide customer support for Evolv's weapon detection system, assisting customers, partners, and field service engineers. Responsibilities include diagnosing and resolving technical issues, maintaining documentation, and fostering communication with stakeholders. Training and skill development are key focuses for the first year to ensure proficiency in support functions and customer relations.

The Technical Support Associate will provide customer support for Evolv's weapon detection system, assist in troubleshooting, manage support tickets, perform system upgrades, and maintain documentation. The role requires effective communication, resilience, and a growth mindset to enhance technical skills and service delivery.

As a Technical Support Associate, you will assist customers with Evolv security systems, providing technical support, troubleshooting issues, and maintaining effective communication. You will also document support interactions and consistently improve your technical skills.