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Support and improve sales processes and tools for inside, field, and national accounts. Manage CRM (Microsoft Dynamics/ALLDATA), marketing automation, lead lists, territory assignments, commission validation, and ad-hoc reporting. Ensure data integrity, perform analysis, respond to ticketed operational questions, and drive process improvements to help sales meet goals.

Oversee hub operations to ensure efficient high-volume parts distribution. Support, train, and coordinate Hub Specialists, Order Pullers, and Drivers; monitor metrics (98% fill rate), analyze performance and maintenance reports, ensure safety and PPE compliance, assist customers with parts, and maintain organized inventory and returns.